Privacy Policy

Hydro-Spa Outlet (“Hydro-Spa Outlet,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://hydrospaoutlet.com, contact us, request an estimate, schedule service, visit our showroom, or purchase our products or services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Hydro-Spa Outlet.

Information You Provide

We may collect information you voluntarily provide, including:

• First and last name
• Email address
• Telephone number
• Billing, delivery, installation, or service address
• Product and service interests
• Details submitted through contact, estimate, consultation, or appointment forms
• Property-access and installation information
• Communications with our sales and service teams
• Order, invoice, warranty, repair, and service history
• Photographs or videos of products, equipment, installation areas, or service conditions
• Reviews, testimonials, survey responses, and other feedback
• Financing-related information submitted to a third-party financing provider
• Any other information you choose to provide

Please do not submit sensitive personal information through a general website contact form.

Transaction Information

When you purchase a product or service, we may collect information about the transaction, including:

• Products or services purchased
• Purchase date and amount
• Deposit and payment status
• Delivery or installation details
• Warranty and product-registration information
• Repair, maintenance, or weekly service records

Payment-card information may be processed by a third-party payment processor. Hydro-Spa Outlet may receive payment confirmation and limited transaction information without receiving or storing complete payment-card details.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Links selected
• Date and time of visits
• Approximate geographic area
• Website interactions and navigation activity
• Cookie and similar technology identifiers

We may use cookies, pixels, analytics tools, local storage, and similar technologies to collect this information.

2. How We Use Information

We may use personal information to:

• Respond to questions and contact requests
• Provide product and service information
• Prepare estimates, proposals, and recommendations
• Process and manage orders
• Schedule consultations, deliveries, installations, repairs, moving, or maintenance
• Communicate appointment and project updates
• Process payments and maintain transaction records
• Provide warranty and customer support
• Maintain service and repair history
• Improve our website, products, services, and customer experience
• Personalize website content and marketing
• Measure website traffic and advertising performance
• Send promotional communications when permitted
• Prevent fraud, misuse, and security incidents
• Comply with accounting, tax, warranty, legal, and regulatory obligations
• Establish, exercise, or defend legal claims
• Enforce our agreements and policies

We may combine information collected through the website with information obtained through telephone calls, showroom visits, service appointments, transactions, or other legitimate sources.

3. Cookies and Similar Technologies

Cookies are small files placed on a browser or device. We may use the following types of cookies:

Essential Cookies

These cookies support basic website operation, security, forms, navigation, and preferences.

Analytics Cookies

These cookies help us understand how visitors find and use the website, which pages are viewed, and how the website performs.

Functional Cookies

These cookies remember choices and support features such as maps, videos, scheduling tools, or embedded content.

Advertising Cookies

If advertising technologies are used, these cookies or pixels may measure advertising performance, limit repeated advertisements, or help present advertisements based on website activity.

You may control cookies through your browser settings and, when available, our cookie-consent tool. Blocking some cookies may prevent certain website features from functioning correctly.

Where required, nonessential cookies will be used only after appropriate consent is obtained.

4. Analytics and Advertising

We may use third-party services such as website analytics, search advertising, social-media advertising, call tracking, or conversion-measurement platforms.

These providers may collect device identifiers, cookie data, IP addresses, page activity, and information about how you interact with our website or advertisements.

Information collected by these providers is also governed by their respective privacy policies and controls.

5. Interactive Maps and Embedded Content

Our website may include maps, videos, reviews, social-media features, scheduling tools, financing applications, or other content provided by third parties.

When you interact with embedded content, the provider may collect information from your browser or device. Your interaction with that service is governed by the third party’s terms and privacy policy.

6. How We Disclose Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may use service providers for:

• Website hosting and maintenance
• Customer relationship management
• Email and telephone communications
• Appointment scheduling
• Payment processing
• Delivery and installation coordination
• Analytics and advertising
• Data storage and security
• Accounting and professional services

These providers may access information only as reasonably necessary to perform services for us, subject to their contractual and legal obligations.

Manufacturers and Warranty Providers

We may provide relevant customer, purchase, product, and service information to manufacturers, distributors, or warranty administrators to register products, obtain parts, verify coverage, or process warranty claims.

Delivery, Installation and Service Partners

When necessary to complete requested work, we may disclose relevant information to delivery companies, crane operators, contractors, technicians, or other project participants.

Financing Providers

If you request financing, your application may be submitted directly to an independent financing provider. The provider’s privacy policy governs information submitted as part of the financing process.

Business and Legal Disclosures

We may disclose information:

• To comply with applicable law or legal process
• To respond to lawful government requests
• To protect customers, employees, property, or public safety
• To investigate fraud, misuse, or security incidents
• To enforce our contracts and policies
• In connection with a merger, sale, reorganization, financing, or transfer of business assets

We do not disclose personal information to third parties for their own purposes except as described in this policy, at your direction, or with your consent.

7. Sale and Sharing of Personal Information

Hydro-Spa Outlet does not sell personal information in exchange for money.

However, certain analytics or advertising technologies may be considered a “sale” or “sharing” of personal information under California law, even when no money is exchanged.

If Hydro-Spa Outlet engages in activity legally classified as selling or sharing personal information, eligible consumers may opt out through an available Do Not Sell or Share My Personal Information link, cookie-preference tool, or by contacting us using the details below.

Where required by applicable law, we will also process recognized browser-based opt-out preference signals, such as Global Privacy Control.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The length of our customer relationship
• Product warranty periods
• Repair and service history
• Contractual obligations
• Accounting and tax requirements
• Legal limitation periods
• Fraud prevention and security needs
• Applicable legal requirements

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.

No website, electronic transmission, or storage system is completely secure. We therefore cannot guarantee absolute security.

You should avoid sending confidential financial, medical, account, or identity information through an unsecured email or general contact form.

10. California Privacy Rights

Depending on the law that applies to Hydro-Spa Outlet and your information, California residents may have the right to request:

• The categories of personal information collected
• The specific personal information collected about them
• The sources from which personal information was collected
• The purposes for collecting, using, selling, or sharing information
• The categories of third parties receiving personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• A portable copy of certain personal information
• Opt-out from the sale or sharing of personal information
• Limitation of certain uses of sensitive personal information
• Equal service and treatment when exercising privacy rights

These rights are subject to legal exceptions. For example, we may need to retain information to complete a transaction, provide requested service, administer a warranty, maintain legally required records, detect security incidents, or establish and defend legal claims.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Submitting a Privacy Request

To submit a privacy request, contact us using one of the following methods:

Email: hydrospaoutlet@gmail.com
Telephone: (818) 992-7727
Mail: Hydro-Spa Outlet, 6559 Topanga Canyon Boulevard, Woodland Hills, CA 91303

Please include:

• Your name
• Your preferred contact method
• The nature of your request
• Information reasonably necessary to locate the relevant records

We may need to verify your identity before processing a request. Verification information will be used only to confirm identity and respond to the request.

An authorized agent may submit a request for a California resident when legally permitted. We may request proof of authorization and may need to verify the consumer’s identity directly.

We will respond within the time required by applicable law.

12. Other State Privacy Rights

Residents of other states may have privacy rights under their state’s laws. If you believe a state privacy law applies to your information, you may submit a request using the contact methods above.

We will evaluate and process the request as required by applicable law.

13. Email Marketing

If you subscribe to promotional emails, we may send information about products, services, showroom events, maintenance advice, or special offers.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending non-promotional communications concerning an order, appointment, service request, warranty, payment, or customer-service matter.

14. Telephone Calls and Text Messages

If you provide a telephone number, we may use it to respond to your inquiry and communicate about estimates, appointments, deliveries, installations, repairs, or services.

We will send marketing text messages only when legally permitted and any required consent has been obtained. Consent to receive marketing messages is not a condition of purchase.

Message and data rates may apply. You may request that marketing messages stop by following the instructions in the message or contacting us.

15. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

16. Third-Party Links

Our website may link to websites operated by manufacturers, financing providers, social networks, review services, or other third parties.

Hydro-Spa Outlet does not control and is not responsible for the privacy, security, or content of third-party websites. Please review the privacy policy of each third-party service before providing personal information.

17. Do Not Track

Some browsers provide a “Do Not Track” setting. Because there is not a universally accepted technical standard for responding to Do Not Track signals, our website may not respond to them.

Where legally required, we will process applicable opt-out preference signals, including Global Privacy Control.

18. International Visitors

Hydro-Spa Outlet primarily operates in California and serves customers in the United States.

If you access our website from outside the United States, information may be processed and stored in the United States, where privacy laws may differ from those in your location.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through an additional website notice when appropriate.

20. Contact Us

For questions about this Privacy Policy or our handling of personal information, contact:

Hydro-Spa Outlet
6559 Topanga Canyon Boulevard
Woodland Hills, CA 91303
Telephone: (818) 992-7727
Email: hydrospaoutlet@gmail.com
Website: https://hydrospaoutlet.com